1. Introduction
Socovered Financial Services Close Corporation (“we”, “us”, “our”) is a company registered in South Africa (registration no. 2006/001643/23). This Privacy Policy is applicable to our mobile application (the “App”), website www.socovered.co.za (the “Website”) and all other products and services offered by us. Any reference to one of our App, Website or other products and services, includes all of the aforementioned.
This Privacy Policy is binding on and enforceable against every person who accesses and/or uses our App (“User”, “you”, “your”), without qualification or exception. If you access and/or use our App, you are deemed to have read and understood, and accept the terms and conditions herein. Notwithstanding the terms and conditions of this Privacy Policy, you accept that we will comply with any applicable privacy or other legislation.
We reserve the right to amend this Privacy Policy in our sole discretion. You agree that it is your responsibility to review this Privacy Policy for changes whenever you access our App. Your continued use of our App following changes to the terms and conditions herein is deemed your acceptance of the changes. We will notify you of any material changes to this Privacy Policy.
2. Collecting your information
We may collect your personally identifiable information that you voluntarily submit to us when you access our App or Website – including, but not limited to, your full name, email address, ID number, location data, credit/debit card details and contact number – in order to create an account with us (and take out an insurance policy with the insurer), or to engage in Website-related activities. You can refuse to supply this information. If you refuse, you may not be able to engage in certain App- and Website-related activities.
We may collect non-personally identifiable information about you whenever you access our App or Website. You warrant that any and all information you submit is current and accurate and you consent to us using your information for the purpose of which it is disclosed.
3. Using your information
If you create an account with us via the Socovered App (and take out an insurance policy with the insurer), or submit your personally identifiable information via our Website, you consent to the use of your information as described in this Privacy Policy. We use your personal information to provide our products and services including, but not limited to, quoting; customer service and support; policy documents and other policy-related correspondence; billing and accounting; claim processing; marketing other products and services to you; enhancing our products and services and personalising your experience.
In respect of aggregate or anonymous information, we and third parties may use such information.
4. Sharing your information
We may share your personal information with third parties with your consent or in order to provide our products and services to you as detailed above or as required by law. Third parties must be committed to standards at least equal to ours.
We share your personal information with the insurer Socovered Financial Services (an authorised financial services provider, FSP 51127) who underwrites the Socovered Personal Assets Policy, as required by law. If you choose to enter into an insurance contract, you agree to the processing of your personal information as disclosed in the Disclosure Notice attached to your Policy Schedule and the policies of Socovered (www.socovered.co.za).
5. Retaining your information
Following the end of your Socovered Personal Assets Policy (instructed by you or us), we will retain your personal information for data analysis to improve our products and services for customers; and to continue marketing our products and services to you (you may unsubscribe from such communications). If you request the deletion of your personal information, we will anonymise this information for ongoing use of the data. However, we will retain your personal information for access by the insurer for a minimum of 5 (five) years following the end of your Socovered Personal Assets Policy, as required by law.
6. Protecting your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access to and processing of your personal information, password and data stored by our App and Website. You agree that it is your responsibility to keep the password you use to access your account confidential.
7. Data breach
In the event of a data breach that includes your personal information, we will notify you as soon as reasonably possible; and we require that you assist to mitigate your loss and follow any instructions provided by us.
8. Accessing and amending your information
You can view your personal and other information using our App. You agree that it is your responsibility to keep all information you submit up to date. You can edit fields as indicated in our App or contact us to update non-editable fields (see ‘Contacting us’ below for contact details). You can delete and add new credit/debit cards using our App.
9. Cookies
Cookies are small pieces of data that your web browser sends from websites and stores on your computer to remember you and your preferences. Our Website may use cookies to improve your experience. If you use our Website, you consent to the use of cookies. You can choose to set your web browser to alert you about or block cookies. If you block cookies, our Website may not function properly.
10. Third party websites
You may find content on our Website that links to the websites and products or services of third parties. We do not control or review the content or links that appear thereon, nor are we responsible for the practices of websites linked to or from our Website. Your use of any other website is subject to that website’s terms and conditions and policies.
11. GDPR
We are a South African company currently targeting South Africans. If you are protected by GDPR, please contact us in advance of accessing the Socovered App.
12. Contacting us
If you have any questions about this Privacy Policy or our App, please go to My Account menu in the Socovered App for Live Chat, FAQ and contact details, or visit the online Help Centre at https://socovered.co.za .
